Refund policy

Thank you for shopping with us.
We want you to have a smooth and worry-free shopping experience.
If you are not fully satisfied with your purchase, we offer a 30-day return policy, counted from the date of purchase (order date).

 

1. Return Eligibility

To qualify for a return:

The return request must be submitted within 30 days of the order date.

The item must be:

Unused and in the same condition as received

In its original packaging

With all accessories, manuals, and tags included

Items that show signs of use, damage, or missing parts may not be eligible for a full refund.

 

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items

Customized or personalized products

Items damaged due to misuse or improper operation

Gift cards

 

3. Return Process

To initiate a return, please contact our customer support at support@gmail.com with:

• Order number
• Product name
• Reason for return
• Photos/videos (if applicable)

Our team will review your request and provide the return instructions and the return address.

 

4. Shipping Costs

Customer-initiated returns (no quality issues):
If the return is due to the customer’s personal reasons—such as change of mind, incorrect purchase, or no longer wanting the product—the customer is responsible for all return shipping costs. We recommend using a trackable shipping service. Shipping fees are non-refundable.

Product-related returns (defective or incorrect item):
If the return is approved due to a product defect, damage in transit, or receiving the wrong item, we will cover the return shipping cost. In such cases, our support team will provide a prepaid return label or an alternative solution.

 

5. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 3–7 business days.

If the product is returned damaged, incomplete, or not in its original condition, we may issue a partial refund.

 

6. Order Cancellations

Orders can only be canceled before the item is shipped.

Once shipped, the order cannot be canceled and must follow the return process.

 

7. Exchanges

We currently do not support direct exchanges.
If you need a different item, please request a return and place a new order.