Shipping policy

1. Shipping costs & shipping area

We support shipping to EU countries as follows:

Product	VAT	Countries	Shipping costs	Shipping time
E-Bikes	contain	Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom, Poland.	free	2-8 business days

 

Note:

(1) Shipping outside Europe is currently not possible.

(2) The sale price includes VAT.

(3) Customers do not have to pay VAT.

 

2. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 1–3 days for tracking information to update.

 

3. Failed Delivery & Incorrect Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for:

Delivery failures due to incorrect or incomplete addresses
Packages returned due to failed delivery attempts

Additional shipping fees may apply for reshipment.

Before your order is shipped, you can contact us to change the address. Once the package has been shipped, the address can no longer be changed. Please check that your delivery address is correct when ordering.

4. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

We will work with the carrier to resolve the issue and provide a replacement or solution where applicable.

5. Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@ecliogo.com